A: We offer a 30-day, money-back guarantee on all products,
plus a warranty that covers defects in manufacturing. Returned items must be in
perfect and unused condition. To initiate a return, please visit Penguin Cold Returns
to start the process.
Customers who have purchased items from an authorized Penguin
Cold retailer must initiate all returns and exchanges through the original
point of purchase.
A: Yes, you'll receive 2 separate confirmations to the
email you provided on your order.
1. The first email will be your order confirmation
(receipt), and will be sent once you place your order through penguincold.com.
2.A shipping email confirmation will be sent as soon
as our warehouse prints the shipping label for your order (this may not
necessarily mean that your item has been picked up by the postal service just
yet so the tracking information may not be available at this point in time).
If you believe you placed an order but did not get an
email confirmation, please contact us and we would be happy to resend the email